It Gets Even Worse . . .

I never imagined we would see even more destruction from our local Time Warner technicians, but it must be tornado season in Cableland. Our Internet service disappeared at some point today. My husband called me at work to ask if I knew what had happened. I didn't. He called back 15 minutes later to say that Mike from TW had called to set up an appointment to come out and pick up our wireless cable modem. We don't have a wireless cable modem because TW never got one to work in our house. My husband asked why our service was no longer working and Mike explained that our service had been disconnected and cancelled retroactively to June 9 so that we wouldn't owe anything. Oh, really?

I didn't hear anything further until I got home around 6pm and by then we were reconnected, but all our email accounts were gone and had to be set up all over again. We don't know how much mail we've lost due to the interruption and we'll probably never know. I called Ralph back at TW and left a courteous voicemail message, asking whom I should call next, the Cable Commissioner or the Consumer Protection Agency? It's easier to say what you're really thinking to an answering machine than it is to confront a live human. Even better is the written word when you have time to craft it just right. It's the on-the-spot, in-person stuff that I don't do well. I spurt, sputter, say nothing, then say what I never intended to. I did mention in my phone message that a year of free Road Runner service would not be at all inappropriate after what we had been through at Time Warner's hands.

I wish this were the end of it, but it looks as though there will be TW blog-fodder for a while to come.